1. Is the frame adjustable in size?
The tension stand frame is not adjustable, it is connected with bungee pole and fixed sizes.
2. Do you print double-sided tension stands? How do I do this?
Yes, we offer double-sided printing as an option for our tension stands. When make the design , just create 2 designs with our template.
3. Do the aluminum poles have bungee cords inside of them?
Yes, the aluminum poles have bungee cords within them.
4. What kind of printing process do you use for your tension stands?
Your design will be printed using a dye sublimation process, which is designed to permanently adhere the ink into the material. The result is a design or image that is vibrant, long lasting, and impervious to scratching or fading.
5. Can I use the tension stand outdoors?
Tension stands are designed for indoor use and we do not recommend placing tension stands outdoors for extended periods of time. Using tension stands outside can diminish the life of the display. Outdoor environments can increase the likelihood of damage to the display due to sharp objects and piercing. Though the frame is made from durable aluminum, it cannot be anchored or weighted down to the ground. Thus, inclement weather and windy conditions can easily cause permanent and irreversible damage to your fabric tension stand. Even if weighted, the display can act like a sail and be carried away in moderately windy conditions. If you’re looking for an outdoor display, we offer a variety of banners signage solutions that are specifically designed for outdoor use, including vinyl banners and feather flag banners.
6. Are your tension stands weather resistant?
Tension stands are not designed for outdoor use and, as such, are not designed to be weather resistant.
7. What are typical uses for your tension stands?
Indoor use for trade show and convention displays, public areas, welcome and registration tables, lobbies, presentations, showrooms, as a backdrop for photographs, weddings, media events, and marketing exhibits are just some of the wide range of uses. Outdoor use is possible in calm weather, but recommended for indoor use only.
8. If I purchased the optional LED lights how do I set them up?
If you purchase the optional LED lights they will be included in your tension stand shipment. There will also be two additional, connector parts included with your shipment that allow LED lights to be securely attached to the top of the tension stand. Place the connector parts on top of the fully assembled stand and use the attached screw to secure them in place. The LED lights are designed to slide into the grove on the top of these parts. After attaching the LED lights, hide the wires down the backside of your display and connect them to a power source.
9. My display is wrinkled - how do I remove the wrinkles?
Wrinkles present on your display can usually be removed by simply attaching the display to the frame and allowing the elasticity to remove any creases. In some cases, wrinkles and creases can be present when you first unwrap the product after it is shipped to you. If necessary, a handheld steamer can be used to quickly remove any wrinkles or creases. Do not iron your display or put it in a tumble dryer, as doing so can permanently damage your display.